Launched in 2008, AirBNB is one of the best known businesses in the sharing economy. It is a home sharing online site where owners of residential properties (hosts) list the properties they would like to rent out on short-term basis (usually ranging from a day to a few weeks). Among the information included on the listing are the per night charges for renting the property, its location and the terms and conditions to be observed while using the property. Those interested in renting the property (guests) make a booking and then pay for it via their debit or credit cards. A small portion of the payment goes to AirBNB while the rest goes to the host.
Use our call connection number to be patched through to the AirBNB contact number, and speak to a member of their UK customer service team now.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call AirBNB directly, here are some of the departments you may wish to contact.
|AirBNB DEPARTMENT||PHONE NUMBER|
|AirBNB customer service||020 3318 1111|
|AirBNB complaints||020 3318 1111|
|AirBNB reviews||020 3318 1111|
|AirBNB emergency number||Click Here|
|AirBNB London||020 3318 1111|
|AirBNB accounts||020 3318 1111|
|AirBNB technical support||020 3318 1111|
|AirBNB cancellations||020 3318 1111|
|AirBNB Head Office||020 3318 1111|
|AirBNB corporate||020 3318 1111|
Possible AirBNB Complaints
As this description of AirBNB's business model shows, there are bound to be occasional misunderstandings between the hosts and guests, hosts and AirBNB itself or guests and AirBNB. Whenever such misunderstandings occur the disgruntled party is free to contact AirBNB for redress. Here is a look at the some of the issues that may prompt AirBNB users to seek the company's help and how they can go about it.
Hosts cancelling bookings after payment
Hosts cancelling bookings is not uncommon. Neither is it always a bad thing because whenever it happens AirBNB usually refunds guests. However, there are instances when it can become a really painful affair. For instance, if you are travelling to a foreign country for the first time and you realize that your host has canceled your booking when you are just about to arrive, you can really get frustrated. The frustration and the feeling of helplessness is even more when you have children with you. In such case, being refunded your money is the least of your problems. You have to start looking for accommodation in a place you don't know well and you will probably end up using more money than you had planned for.
Misunderstandings on terms of stay
Hosts usually specify their terms of stay so that guests know fully well what is expected of them before they make a booking. This helps to prevent disagreements and misunderstandings during the course of a guest's stay. Unfortunately, some hosts do not provide all their terms and conditions on the AirBNB website. This leads to confusion and misunderstanding between the host and the guest. For instance, there are hosts who may not want their guests to take alcohol, smoke or play loud music within their premises but do not specify such terms and conditions on their listing. There are guests who also may not be comfortable staying around with pets such as cats and dogs because of reasons such as allergies. If these conditions are not communicated well in advance they are bound to lead to serious misunderstandings between the guest and the host.
AirBNB might be a highly ethical company but not all its hosts are. Even though it requires that hosts include their charges on their listings and guests pay once they have a made a booking, some hosts increase their charges once their guests arrive. Probably they know that their guests are desperate for accommodation and wouldn't mind paying more because they have limited options. Unfortunately, AirBNB has little control over such fraudulent hosts. Even if it bans them from their site the damage would already have happened.
Communication between the host and the guest does not end on the AirBNB website. Often they exchange email addresses and phone numbers to ease communication between them with regards to issues such as the exact location of the house and handing over of keys. Some guests have complained of hosts stopping to reply their emails or answer to their calls just a few days or even hours before the expected start of their stay. With no communication there is no way the guest can access the booked property.
Fortunately, AirBNB's customer care department competently handles these issues once you get in touch with them on time. There are many ways that AirBNB users can use to contact the company any time they have a complaint or query to make regarding the issues discussed above or any others. Here is a look at some of them.
You can make a call to the company either using the main AirBNB helpline in California or to the local AirBNB contact number. AirBNB generally encourages its users to use the local AirBNB phone number because you are likely to have your problem addressed faster as the call waiting time is much shorter. When you decide to call the main AirBNB helpline in California, you may be put on hold for as many as 30 minutes. However, if you decide to call your local number your call may be put on hold for just around 2 minutes or it may even be picked immediately. The local AirBNB contact number is usually sent to hosts and guests in their booking confirmation email addresses. For instance, if you book a residential property in the UK, the AirBNB UK contact number that you will receive is +44 203 318 1111. Once you have this number you can call the company any time as the number is operational 24/7.
Using social media and AirBNB's website
Apart from phone calls, AirBNB also handles customer problems via their social media through their facebook (facebook.com/Airbnb) and twitter (twitter.com/Airbnb) accounts. Apart from these social media accounts, you can also receive help on the company's website (www.airbnb.com). On the website you will find a 'help' section which has answers to some of the common problems that AirBNB users usually face.
As explained above, if you are an AirBNB user and you have a problem that you need the company to address there are many options available to you. You can give them a call, contact them on social media, email them or find a solution to your problem on their website. You just choose the method that is most convenient for you.
AirBNB Opening Hours
AirBNB head office postal address
100 New Bridge Street,